Service

1. Marketing Materials:

Marketing materials provided include catalogs, brochures, posters, USB sticks, tool bags, tote bags and so on. According to the promotion needs of the distributors, and with reference to the actual sales amount, they will be distributed free of charge, but should be saved and not wasted.

2. Advertising Merchandise:

CNC will provide the following advertising materials to the distributor based on their promotional needs and in proportion to their actual sales performance: USB drives, toolkits, electrician waist bags, tote bags, ballpoint pens, notebooks, paper cups, mugs, hats, T-shirts, MCB display gift boxes, screwdrivers, mouse pads, packing tape, etc.

3. Space Identity:

CNC encourages distributors to design and decorate exclusive stores and create storefront signs according to the company’s standards. CNC will provide support for store decoration costs and display racks, including shelves, islands, square stack heads, CNC windbreakers, etc. Specific requirements should comply with the CNC SI Construction Standards, and relevant photos and documents should be submitted to CNC for review.

4. Exhibitions and Product Promotion Fairs (for the largest annual local power exhibition):

Distributors are allowed to organize product promotion fairs and exhibitions featuring CNC products. The detailed information of budget and specific plans for the activities should be provided by distributors in advance. The approval will be needed from CNC. Bills should be provided afterwards by distributors.

5. Website Development:

Distributors are required to create a CNC distributor website. CNC can either assist in creating a website for the distributor (similar to the CNC official website, customized according to the local language and distributor information) or provide one-time support for website development costs.

We offer extensive technical support to help our customers maximize the performance of our products. With over twenty electrical engineers on our team, we provide comprehensive consulting services, pre-sales and after-sales support, as well as technical assistance for project-based and terminal-based solutions.

Whether you need on-site support or remote consultations, we are here to ensure that your electrical systems operate at peak efficiency.

Our commitment to customer satisfaction extends beyond the initial purchase. CNC ELECTRIC provides comprehensive after-sales service to address any issues that may arise with our products. Our after-sales support includes free product replacement services and warranty services.
Additionally, we have brand distributors in over thirty countries worldwide, ensuring localized after-sales service and support.

We recognize the importance of clear and effective communication with our global customer base. To cater to our diverse clientele, we provide multi-language support services.

Our customer support team is proficient in English, Spanish, Russian, French, and other languages, ensuring that you receive assistance in your preferred language. This commitment to multilingual support helps us better understand and meet the needs of our international customers.